Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Get your products delivered quickly and efficiently with Ninija's flexible shipping options! Choose from:
- Express Shipping: Fast and reliable delivery within 24-48 hours
- Standard Shipping: Cost-effective delivery within 3-5 business days
- Economy Shipping: Budget-friendly delivery within 5-7 business days
- Same-Day Delivery: Urgent deliveries made possible with our same-day shipping option
- Ninija Logistics: Our in-house logistics team ensures secure and timely delivery of your products
Select the shipping method that suits your business needs and enjoy seamless order fulfillment with Ninija!
Do You Ship Internationally?
Take your business global with Ninija! Yes, we ship internationally to over 200 countries and territories worldwide. Our international shipping options include:
- Express International: Fast and reliable delivery within 3-5 business days
- Standard International: Cost-effective delivery within 7-10 business days
- Economy International: Budget-friendly delivery within 10-14 business days
Enjoy competitive shipping rates, reliable delivery, and easy tracking with Ninija's international shipping services. Expand your customer base and grow your business globally with Ninija!
How Long Will It Take To Get My Package?
Get your packages delivered quickly and efficiently with Ninija! Our delivery times vary depending on your location and chosen shipping method. Here's what you can expect:
- Express Shipping: 24-48 hours
- Standard Shipping: 3-5 business days
- Economy Shipping: 5-7 business days
- Same-Day Delivery: Same day (for urgent deliveries)
- International Shipping: 3-14 business days (depending on the destination)
Track your package in real-time and stay updated on the status of your delivery with Ninija's reliable shipping services.
PAYMENT
What Payment Methods Are Accepted?
Shop with ease on Ninija! We accept various payment methods for your convenience:
- Online Payment: Pay securely with your debit/credit card, bank transfer, or e-wallet
- Payment on Delivery (POD): Pay in cash or card upon delivery (available for orders below N200,000)
Note: For orders above N200,000, payment must be made online before delivery.
Enjoy flexible payment options and a seamless shopping experience on Ninija
Is Buying On-Line Safe?
Shop with confidence on Ninija! We prioritize your safety and security. Here's why buying online with us is safe:
- Secure Payment Gateway: Our online payment system is encrypted and PCI-compliant
- Verified Sellers: We vet and verify our sellers to ensure authentic products
- Buyer Protection: We've got you covered with our refund and return policy
- Data Protection: Your personal data is safe with our robust security measures
Trust Ninija to deliver a secure and hassle-free online shopping experience!
Order & Retunrs
How do I place an Order?
Placing an order on Ninija is easy! Follow these simple steps:
1. Search for your desired product or browse through our categories
2. Click on the product to view details and prices
3. Add to Cart and proceed to Checkout
4. Enter your shipping address and payment details
5. Review and confirm your order
6. Receive a confirmation email and tracking updates
Need help? Contact our customer support team for assistance. Start shopping on Ninija today
How Can I Cancel Or Change My Order?
Need to make changes to your order? No worries! On Ninija, you can:
- Cancel your order within 2 hours of placement
- Change your shipping address or payment method before dispatch
- Contact our customer support team to request changes or cancellations
Please note that once your order is dispatched, changes cannot be made. Reach out to us ASAP to make modifications. We're here to help
Do I need an account to place an order?
Shop with ease on Ninija! While an account is not required to place an order, having one offers benefits like:
- Easy order tracking
- Saved shipping and payment details
- Exclusive promotions and discounts
- Quick checkout process
Guest checkout is available, but create an account to make your shopping experience even more seamless! Sign up now and start enjoying the perks
How Do I Track My Order?
Stay updated on your order status with Ninija! To track your order:
1. Log in to your Ninija account
2. Click on "My Orders" and select the order you want to track
3. Click on the "Track Order" button
4. Enter your tracking number (provided via email) to view updates
Alternatively, contact our customer support team for assistance. We'll keep you informed every step of the way
How Can I Return a Product?
Changed your mind? No worries! Ninija offers a 7-day return policy. To return a product:
1. Ensure the product is in its original condition with tags and packaging intact
2. Contact our customer support team within 7 days of delivery
3. Provide your order number and reason for return
4. Follow our return shipping instructions
5. Receive a refund or exchange once the product is received and inspected
Please note that returns are only accepted for eligible products. See our full return policy for details.