Refund and Returns Policy
At Ninija, we want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return or exchange a product.
Return Window
Returns are accepted within 7 days of receiving your order. Please note that this return window is only available for eligible products (see below).
Eligible Products
Returns are not available for all products. The following products are exempt from returns:
– Final sale items
– Personalized or customized products
– Products with clear signs of wear or damage
– Products that have been used or altered
Return Procedure
To initiate a return, please follow these steps:
1. Contact our customer support team within 7 days of delivery
2. Provide your order number and reason for return
3. Follow our return shipping instructions
4. Ensure the product is in its original condition with tags and packaging intact
Refund Options
Once your return is received and inspected, you will receive a refund in the original payment method. Refunds will be processed within 5-7 business days.
Exchange Policy
Exchanges are only available for products of equal or lesser value. Please contact our customer support team to initiate an exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product is defective or was sent in error.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team.
Effective Date
This refund and returns policy is effective as of july 30th 2024 and may be updated at any time.