We at Ninija work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Return and exchange periods:
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
How to return an item:
Gather the purchases you want to return, along with the original contents and packaging.
Return in store
You may return any item purchased on Ninija at any Shipping locations near you. For faster return processing, please bring your packing slip (if you received one), or your receipt, and a valid photo ID.
Find a store
Return by mail via the carrier of your choice
If you received a packing slip, place the return form portion of it in the box with your return. If you did not receive a packing slip, you may get a pre-populated return form by looking up your order. If you can’t locate your order, print a blank return form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.
Use our prepaid return label
Pay nothing up front. Follow the instructions for printing a prepaid return label. Include the packing slip (if you received one) or return form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund.
Refund method and timing:
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than N1000, 000 in cash or more than N500, 000 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the card. If you no longer have the card used for an order, please call us at +2349074748789 with your order number handy, and we’ll be happy to send you a replacement.
Return shipping fees
If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of a Ninija error, the cost of return shipping will be deducted from your refund.
Estimated return shipping fees will be displayed within the Online Returns Center when you are choosing the prepaid return label method for your return.
If the return is the result of a Ninija error, we’ll refund return shipping costs as well.
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Ninija store and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1+2348074097269 We will cover all reasonable and customary ground shipping fees.
Delivery of major appliances
Once delivery is accepted by a customer, if defects and/or damage is identified please contact Ninija within 48 hours of the delivery day. Contact +2348074097269
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
Final sale and nonreturnable items
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party cards), gift packaging, memberships, completed services, opened consumable items and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.
We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached.
Missing packaging or accessories
If you do not have all the original packaging or accessories, that’s okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes or a manufacturer builds only to order.
Bundle or promotional discount items
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
Subscriptions and services
Return and refund details on subscriptions and services are found in their terms and conditions.
Special important information:
Your ID, return tracking, and when returns may be denied
Except where prohibited, we require a valid ID for all store returns that lack proof of purchase. We accept Voter’s Card, Driver’s Licenses; National ID; Military ID; Passport. Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.
Like many retailers, we use a third party to help prevent fraud and losses due to excessive returns. Our third-party processor may record your ID information when you return an item and keep it in a protected database. Based on your history of returns and exchanges (e.g., the number and frequency of returns and the products returned), you may be denied return or exchange privileges after a warning, even if you have a receipt and have otherwise complied with the policy. Customers who are warned or have been denied an exchange/return may request a copy of their Return Activity Report by +2348074097269.
Ninija may run tests of the Return and Exchange Promise in select locations and may amend these terms at any time.
Effective date: June 26, 2019